Returns & Refunds Policy

Last Updated: 01/03/2025

Returns must be requested within 1 day of receiving the order if the product is bought with full payment.
Returns are only accepted if the product is damaged upon delivery or if the size is incorrect.
The product must be unused, unworn, and in its original packaging with all tags intact.
Items that have been damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.
Sale or discounted items may not be eligible for return unless they meet the above criteria.

Contact our customer service team at onrooffootwear@gmail.com with your order details, reason for return, and supporting photos if applicable.
We will provide instructions on how to return your product.
Customers are responsible for return shipping costs unless the product is defective or incorrect.

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 3 business days.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.

We offer exchanges only for defective or incorrectly sized items. If you need to exchange a product, please contact us within 24 hours of receiving your order.
Exchanges are subject to product availability.

If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging.
We will arrange for a replacement or refund as applicable.

If you haven’t received a refund after the stated processing time, check with your bank or payment provider.
If the issue persists, contact us at onerooffootwear@gmail.com